Cancel / Change Order

We’re Here to Help – Quickly and Carefully

At Shinytwinkle, we understand that mistakes can happen or minds can change. That’s why we offer a brief window to cancel or modify your order after it’s been placed.

4-Hour Adjustment Window

You have up to 4 hours from the time of purchase to request:

• Order cancellation

• Changes to products, size, or color

• Updates to recipient name or address

• Add/edit gift messages

To make a change or cancel your order within this timeframe, please:

• Email us at [email protected]

• Use the Contact Us form on our website

• Include your Order Number and a clear description of your request

We will do our best to accommodate your request as quickly as possible.

 After 4 Hours: Production Begins

Once the 4-hour window has passed, your order may already be in production—especially if it includes personalized or made-to-order items. At that stage:

• Cancellations and edits are no longer guaranteed

• We will do our best, but changes may not be possible

We appreciate your understanding, as our artisans begin crafting your jewelry shortly after confirmation to meet expected delivery times.

 Address Edits

Please double-check your shipping details before placing an order. If you notice an error after ordering, contact us within 4 hours. After that, we cannot guarantee address changes due to courier processing.