Refund and Returns Policy

By placing an order with Shinytwinkle, you agree to the return and refund policy below. This applies to orders within the United States.

1. Returns

You can request a return within 30 days of receiving your order. Items must be unused, in original condition, with tags and packaging. A receipt or proof of purchase is required.

2. No Label?

Return labels are not included. Email us at [email protected] to get help with your return.

3. How to Return

Send us an email with:

• Order number and name

• Proof of purchase

• Reason for return

• Photo or video (if item is damaged)

We’ll confirm within 24 hours. If approved, your refund will be processed within 14 days. Banks may take 3–5 more business days.

4. Damaged or Wrong Items

We’ll exchange items that are defective, incorrect, or the wrong size. No return shipping cost. Contact [email protected].

5. Refunds

If your return is approved, you’ll get your refund within 14 days to your original payment method.

6. Cancellations

Cancel your order within 12 hours for a full refund. After that, it may be too late if the order has been processed.

Double-check your address when ordering. We’re not responsible for failed delivery due to incorrect information.